discover our terms and conditions here
Terms and Conditions
With an online purchase you have the right to cancel your purchase, without paying a fine or without giving any reason. This within 14 calendar days from the day following the delivery. The direct costs for returning the product are borne by you, the buyer.
+32 (0) 9 225 09 65
BE 0474 217 459
These general terms and conditions apply to all offers from Het Cooremetershuys / Graslei BV. We will send you a paper copy of the terms and conditions by post on request.
By placing an order you indicate that you agree with the delivery and payment conditions. Het Cooremetershuys / Graslei BV reserves the right to change its delivery and / or payment conditions after the expiry of the term.
Unless otherwise agreed in writing, the general or specific conditions or stipulations of third parties are not recognized by Het Cooremetershuys / Graslei BV.
We guarantee you that the delivered product complies with the agreement and meets the specifications stated in the offer.
Delivery and delivery time
Delivery takes place while stocks last. The delivery of the products is done by Bpost at the delivery address specified by the buyer. If no one is present, the driver will leave a note so that the package can be picked up at the nearest post office according to the rules of Bpost.
Within the framework of the rules of distance selling, Het Cooremetershuys / Graslei BV will execute orders at least within 30 days. If this is not possible (because the ordered is out of stock or no longer available), or there is a delay for other reasons, or an order can not or only partially be executed, you will receive your order within 14 days of placing it. order message and in that case you have the right to cancel the order without costs and notice of default.
Het Cooremetershuys / Graslei BV is not liable if the delivery period is exceeded due to the actions of the carrier, nor in the event of loss of the products or strike. The buyer is aware of the transport risks and should address questions in that regard to the carrier.
All prices include 21% VAT and in EURO.
Prices will not be increased within the term of the offer, unless legal measures make this necessary or if the manufacturer implements interim price increases.
All prices on the site are subject to printing and typesetting errors. No liability is accepted for the consequences of printing and typesetting errors.
If you have specific questions about, for example, dimensions, color, availability, delivery time or delivery method, you can contact firstname.lastname@example.org or by telephone on +32 (0) 9 225 09 65 in advance.
Online orders can be refused if the product has already been sold in the store for online payment. You will be notified by e-mail.
Right of withdrawal
In accordance with the Law of April 6, 2010 on market practices and consumer protection, you have the right to withdraw your online order within 14 calendar days from the day following the delivery of the products. There is no right of renunciation if the product and packaging are no longer in original, complete, undamaged and unused condition. If you have not returned the delivered goods to Het Cooremetershuys after this period, the purchase is a fact.
Before returning to the store, you are obliged to notify Het Cooremetershuys in writing within 7 working days after delivery. Return of the products must be done in the original packaging (including accessories and accompanying documentation) and in new condition. Het Cooremetershuys ensures that the full purchase amount, including the calculated shipping costs, is refunded to you within 30 days of proper receipt of the product. Any return of the delivered goods is entirely at the expense and risk of you.
Het Cooremetershuys respects your privacy and ensures confidentiality of your personal information.
Warranty and conformity
According to the law of September 21, 2004 on the protection of consumers in the sale of consumer goods, the consumer has legal rights. The statutory warranty period of two years is fully valid from the date of delivery.
For products purchased online and delivered to the buyer's home, in case of defects, the buyer must contact email@example.com or by telephone via +32 (0) 9 225 09 65 in advance, after which the buyer will receive the product (with proof of purchase). ) must be returned to Het Coormetershuys at his expense.
We guarantee that the products and / or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and / or usability and the legal provisions existing on the date of the conclusion of the agreement and / or government regulations.
You are obliged to immediately check the delivered goods upon receipt. If it appears that the delivered product is wrong, inadequate or incomplete, you must immediately report these defects in writing to Het Cooremetershuys (before proceeding to return it to Het Cooremetershuys).
If your complaints are found justified by Het Cooremetershuys, Het Cooremetershuys will, at its option, either replace the goods delivered free of charge or make a written arrangement with you about the compensation.
Offers are without obligation, unless stated otherwise in the offer. If you accept a non-binding offer by you, Het Cooremetershuys reserves the right to revoke or deviate from the offer within 3 working days after receipt of that acceptance.
Verbal commitments only bind Het Cooremetershuys after they have been explicitly confirmed in writing.
Offers from Het Cooremetershuys do not automatically apply to repeat orders. Het Cooremetershuys cannot be held to its offer if you should have understood that the offer, or any part thereof, contained an obvious mistake or clerical error. Additions, changes and / or further agreements are only valid if agreed in writing.
Pictures and specifications
All images, photos, drawings, ... or data regarding weights, dimensions, colors, images of labels, ... on the webshop of Het Cooremetershuys are only approximate, are indicative and cannot give rise to compensation or dissolution of the agreement.
Force of the majority
Het Cooremetershuys is not liable if and insofar as its obligations cannot be fulfilled as a result of force majeure.
Force majeure is understood to mean any strange cause, as well as any circumstance that should not reasonably be at its risk. Delays or non-performance by our suppliers, disruptions in the Internet, disruptions in electricity, disruptions in e-mail traffic and disruptions or changes in technology supplied by third parties, transport difficulties, strikes, government measures, delays in the supply, negligence of suppliers and / whether manufacturers of the Cooremetershuys as well as auxiliary persons, illness of personnel, defects in auxiliary or transport equipment are expressly regarded as force majeure.
In the event of force majeure, Het Cooremetershuys reserves the right to suspend its obligations and is also entitled to dissolve the agreement in whole or in part, or to demand that the content of the agreement be amended in such a way that execution remains possible.
Under no circumstances is Het Cooremetershuys obliged to pay any fine or compensation.
If Het Cooremetershuys has already partially fulfilled its obligations at the onset of the force majeure, or can only partially fulfill its obligations, it is entitled to invoice the already delivered or the deliverable part separately and the customer is obliged to pay this invoice as if it concerned a separate contract. However, this does not apply if the already delivered or deliverable part has no independent value.
Retention of title
Ownership of all goods sold and delivered to you by Het Cooremetershuys remains with Het Cooremetershuys for as long as you have not paid Het Cooremetershuys' claims under the agreement or previous or later similar agreements. As long as you have not yet fulfilled the work performed or to be performed under this or similar agreements and as long as you have not yet paid the claims of Het Cooremetershuys due to failure to comply with such obligations, including claims with regard to fines, interest and cost.
Applicable law / competent court
If a dispute arises arising from our collaboration agreement or agreements based on it, we try to resolve it in the first instance with impartial mediation. If we cannot resolve the dispute in this way, we will have our dispute settled by a competent court in the Ghent district.
Both parties (you as a customer and we as a supplier) accept electronic communication (e.g. e-mail) as evidence.
Customer service can be reached on telephone number +32 (0) 9 225 09 65, by e-mail at firstname.lastname@example.org or by post at the following address Het Cooremetershuys, Graslei 12, 9000 Ghent.